• katie@northstaralliance.org.uk
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CPD Online – How to use the Booking System

Contents

Access the Site

My Profile & Bookings

Searching for Events

Booking on an Event

Tracking your Event

Cancel a Booking

Events Attended

Evaluations or Feedback

Printable Version – North Star TSA User Guide

Access the Site

  • Visit the North Star CPD website here: northstaralliancecpd.org.uk
  • Click ‘Login Here’ in the top right hand corner and proceed to enter your login details.
  • If you have forgotten your login details or if you have been pre-registered (the list of staff members who have been pre-registered and the email used for registration has been sent to the Headteacher and the Admin of each school) – click on the ‘Forgotten Password’ link. Enter your email address and click ‘Enter’ to receive an email reminder of your password details.

  • If you do not have a user account you can use the ‘Register’ link to sign up for your free North Star TSA account.

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My Profile & Bookings

  • When you are logged in you will have access to ‘My Profile & Bookings’ within the top menu tabs. This is where you can manage your account and track event bookings you have made.

  • Within ‘My Profile & Bookings’ you can:
  • Change your password within ‘Change Password’.

  • Change your contact and establishment details within ‘Change contact details’.

  • Update your event email alert preferences within ‘Course alerts’. This is where you can select which types of event you would like to receive event alert emails for. Event alerts are sent weekly on a Friday evening for any new courses that you may be interested in.

  • Track booking statuses for bookings you have made within ‘My Bookings – Events’.

  • Cancel bookings you have made within ‘Cancel a booking’.

  • Track your events attended within ‘Events’ > ‘Events attended’.
  • View events you have saved in ‘Saved events’.

  • Create and manage other events you have attended outside of CPD Online in ‘Other events’.

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Searching for Events

  • Events can be searched for in the following ways:
  • Select ‘Search Events’ in the top menu.

  • Alternatively if you know the date of the event you are looking for, click on the date in the Event Calendar on the search events homepage.

  • You can also enter a search term on the homepage in the keyword search box.

  • You will be taken to the ‘Search Events’ page.

  • If you wish to find events that start during or after a certain month select a month from the ‘Starts during or after’ drop down.
  • Enter your search criteria and click the ‘Search’ button to search for events.
  • Results will be displayed on screen that match your criteria, as per the example below.

  • If there are any documents attached to the event you will see an ‘Attached Document’ icon.

  • To view and download the attached document click on the link and a pop-up will appear where you can download the document.

  • To view the full details of an event click on the ‘Full details’ link on the right hand side and you will be taken to a page with the full event information.

  • To print the details of an event, click on the ‘Print Event’ link.
  • To save the details of an event click on the ‘Save event’ link. The event will be saved in your ‘Saved Events’ page within ‘My Profile & Bookings’.

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Booking on an Event

  • When you have found an event you would like to book on select ‘Take this course’.

  • You will be taken to the ‘Request a Place’ page.

  • If you are booking a place for a colleague please click ‘request a place on behalf of a colleague’.

  • For PPA bookings the designated booker should log in as themselves and will need to put the number attending from their school in the ‘special requirements’ box.

  • Click on the ‘Terms and Conditions’ link to read the booking terms and conditions and a pop-up will appear. If you agree to these terms and conditions, click on the box on the ‘request a place’ page and click ‘Submit’ to request a place.

  • A confirmation message will display on screen to confirm the process is complete. If your establishment requires booking authorisation, your Line Manager will be sent an email prompting them to authorise this booking.

  • If you are unable to book onto a course, you will see a ‘No Authorisation’ message. This is because the course is not available for your establishment and has been restricted. Please contact North Star for more information.

  • You will receive an email once your booking has been approved and confirmed.
  • You can follow the progress of your booking from within ‘My Profile & Bookings’.

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Tracking your Events

  •  To view events you are due to attend and track the booking status, click on ‘My Profile & Bookings’ > ‘Events’.

  • This will display all courses you have requested, are due to attend or have attended.


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Cancel a Booking

  • To cancel a booking click on the ‘Cancel a booking’ link in ‘My Profile & Bookings’.

  • On this page you are shown a list of your bookings on upcoming events with the option to cancel the booking. To cancel a booking click on the ‘Cancel booking’ link.

  • You will be prompted to complete a cancellation request. To view the cancellation policy click on the ‘Cancellation Policy’ link, if you agree to this click the tick box at the bottom of the cancel request page and click Submit Query.

  • Your booking will not automatically be cancelled. The cancellation request will be sent to an Administrator to process and you will be notified when your booking has been fully cancelled.


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Events Attended

  • To view events you have attended click ‘My Profile & Bookings’ > ‘Events’ and select ‘Events Attended’.
  • You can view the full details of the event by clicking on the ‘Full details’ link. Depending on the event you will see different links here:
  • If there is a Document attached to the event you will see an ‘Attached document’ link.

  • If there is an Evaluation for you to complete an ‘Enter Evaluation’ link will display.

  • If there is an Impact Evaluation for you to complete an ‘Enter Impact Report’ link will display.

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Evaluations or Feedback

  •  If an event has an Evaluation for you to complete you will receive an email to prompt you to complete this. The Evaluation can be accessed within ‘My Profile & Bookings’ > ‘Events’ > ‘Events Attended’ or by following the link received in the email.

  • Click on the ‘Enter Evaluation’ link.
  • Complete the responses and click ‘Save’.

  • If an event has an Impact Evaluation for you to complete you will receive an email to prompt you to complete this. The Impact Evaluation can be accessed within ‘My Profile & Bookings’ > ‘Events’ > ‘Events Attended’ or by following the link received in the email.
  • To enter an impact report click on the ‘Enter Impact Report’.
  • Complete the impact questions and click ‘Save’.

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